Returns & Refund Policy
At LUNOVA, customer satisfaction is our priority.
Return Period
Customers may request a return within 30 days of receiving their order.
Return Requirements
To be eligible for a return:
• Items must be unused
• Products must remain in original condition
• Proof of purchase may be required
Refund Process
Once your return is approved and inspected, your refund will be processed to your original payment method.
Non-Returnable Items
Due to hygiene considerations, opened or used pet care products may not be eligible for return.
Contact Us
Before sending any return, please contact our support team:
support@lunova.com