Shipping policy

Shipping Policy

At LUNOVA, we are committed to providing a smooth and reliable shopping experience for every pet family.

Order Processing

All orders are carefully prepared and processed within 1-3 business days after payment confirmation.

Shipping Time

Delivery times may vary depending on your location and shipping method.

For orders shipped within the United States:

Estimated delivery time:
7-15 business days

Please note that delivery times may be affected by factors outside of our control, including weather conditions, carrier delays, holidays, or customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

You can use the tracking number to follow your package delivery status.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

LUNOVA is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your package has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you.

If you have any questions regarding your order or shipping, please contact us:

Email:
yuehuan401@gmail.com